Coming Soon: New support area
Since the beginning, I handled customer service requests entirely via email since no one likes to have to create and remember yet another website login. I tried several different means of organizing, tracking, and replying to customer service emails, but in the end I always felt there was a better way to ensure customer service issues were responded to (and followed up with) promptly.
I’m happy to say that a new customer service portal is almost complete, and will go live before the end of the year. This one will allow you to use email to reply, while still giving me a dashboard to stay on top of your requests.
Announcing: Photonium Access
Like most people, I love the integration Apple has with their products, both hardware and software. The problem comes when you want to use things outside of the Apple ecosystem.
For example: Photos.app offers quite seamless integration between your iPhone or DSLR and your Mac. And once your photos are in Photos, they’re easily available to iMovie, Pages, Keynote, Mail, and other Apple applications. The problem comes when you want to use those photos somewhere else. The first problem is that you can’t drag and drop directly from Photos to another application window. Instead, you have to drag and drop (or export) your photos to the Finder, then use them in your desired application. Then you have to clean up after yourself and delete the exported files. It’s a tedious process.
Photonium Access fixes this problem by giving you a menubar widget that gives you immediate access to your entire Photos library. Photos doesn’t even have to be running! When you find the photo you want, just drag and drop into your desired application.
It’s not in the Mac App Store yet, but it will be soon.
MYStuff, Mojave, and what's next
Yes, MYStuff 2 Pro still works with the latest macOS, 10.14 Mojave. (If you launch it and it crashes, make sure you’re running the latest version, which you can download here.) Admittedly, an update is long overdue, and it’s not just hot on our “to-do” list, it’s in-progress. We’re starting from scratch with a whole new… everything. (Don’t worry, we’ll make sure all your existing data is imported.) Stay tuned.
Up, up, and away
Many of our applications — both current and on the roadmap — rely on an embedded web browser. At the heart of them is CardinalKit, which takes Safari’s WebKit engine, adds tabs and bookmarks and history, and gives a full-featured (but stripped down) browsing experience to all of our applications that have an embedded browser. Photonium was the first to use it, and more apps are on the way. For a technology demo, we have released Cardinal. You can grab Cardinal for free from here. It won’t replace Safari or Firefox or Chrome — and it’s not supposed to — but since it has such a small memory footprint you might find yourself using it for lots of lightweight browsing. By providing us feedback on Cardinal, you’ll be helping us create a better browsing experience for all of our applications that use an embedded browser.